Privacy Policy

We are very pleased that you have shown interest in our company. Data protection is of a particularly high priority for the management of Chip & Tune by HB. The use of the Internet pages of Chip & Tune by HB is possible in principle without any indication of personal data. However, if a data subject wishes to use special services of our company via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain the consent of the data subject.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject, is always carried out in accordance with the General Data Protection Regulation (DS-GVO/GDPR) and in line with the country-specific data protection regulations applicable to Chip & Tune by HB. By means of this privacy policy, our company would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use, and process. Furthermore, data subjects are informed of the rights to which they are entitled by means of this privacy policy.

As the controller responsible for processing, Chip & Tune by HB has implemented numerous technical and organizational measures to ensure the most complete protection possible of the personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection cannot be guaranteed. For this reason, every data subject is free to transmit personal data to us via alternative means, for example by telephone.

1. Definitions

The privacy policy of Chip & Tune by HB is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (DS-GVO/GDPR). Our privacy policy should be legible and understandable for the general public, as well as for our customers and business partners. To ensure this, we would like to first explain the terminology used.

In this privacy policy, we use, among others, the following terms:

• a) Personal data
  Personal data means any information relating to an identified or identifiable natural person (hereinafter "data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
• b) Data subject
  Data subject is any identified or identifiable natural person whose personal data is processed by the controller responsible for the processing.
• c) Processing
  Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
• d) Restriction of processing
  Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.
• e) Profiling
  Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location, or movements.
• f) Pseudonymisation
  Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
• g) Controller or controller responsible for the processing
  Controller or controller responsible for the processing is the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
• h) Processor
  Processor is a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller.
• i) Recipient
  Recipient is a natural or legal person, public authority, agency, or another body to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.
• j) Third party
  Third party is a natural or legal person, public authority, agency, or body other than the data subject, the controller, the processor, and the persons who, under the direct authority of the controller or processor, are authorized to process personal data.
• k) Consent
  Consent of the data subject is any freely given, specific, informed, and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

2. Name and address of the controller

The controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in the Member States of the European Union, and other provisions related to data protection is:

Chip & Tune by HB
Südring 4
54634 Bitburg
Deutschland

Phone: 065619458335
E-mail: see contact page (address shown as image to prevent spam)
Website: www.chiptuning-hb.de

3. Cookies

The Internet pages of Chip & Tune by HB use cookies. Cookies are text files that are placed and stored on a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Through the use of cookies, Chip & Tune by HB can provide the users of this website with more user-friendly services that would not be possible without the setting of cookies.

By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize the users of our website. The purpose of this recognition is to make it easier for users to utilize our website. For example, the user of a website that uses cookies does not have to enter access data each time the website is accessed, because this is taken over by the website and the cookie stored on the user's computer system. Another example is the cookie of a shopping cart in an online shop. The online shop remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently object to the setting of cookies. Furthermore, cookies that have already been set may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

4. Collection of general data and information

The website of Chip & Tune by HB collects a series of general data and information each time the website is accessed by a data subject or an automated system. This general data and information are stored in the server log files. The data collected may include (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites which are accessed on our website via an accessing system, (5) the date and time of access to the website, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system, and (8) any other similar data and information that may be used to avert danger in the event of attacks on our information technology systems.

When using this general data and information, Chip & Tune by HB does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website as well as its advertisement, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, Chip & Tune by HB analyses anonymously collected data and information statistically, and further with the aim of increasing the data protection and data security of our company, in order to ultimately ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

5. Contact possibility via the website

Due to statutory provisions, the website of Chip & Tune by HB contains information that enables quick electronic contact with our company, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the controller are stored for the purposes of processing or contacting the data subject. There is no transfer of this personal data to third parties.

6. Routine erasure and blocking of personal data

The controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is provided for by the European legislator or other legislators in laws or regulations to which the controller is subject.

If the storage purpose no longer applies, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements.

7. Rights of the data subject

• a) Right of confirmation
  Each data subject shall have the right, granted by the European legislator, to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself or herself of this right of confirmation, he or she may, at any time, contact any employee of the controller.
• b) Right of access
  Each data subject affected by the processing of personal data shall have the right, granted by the European legislator, to obtain from the controller, at any time and free of charge, information about the personal data stored about him or her, as well as a copy of this information. Furthermore, the European legislator has granted the data subject access to the following information:
  • the purposes of the processing
  • the categories of personal data concerned
  • the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations
  • where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period
  • the existence of the right to request from the controller rectification or erasure of personal data concerning him or her, or restriction of processing by the controller, or a right to object to such processing
  • the existence of the right to lodge a complaint with a supervisory authority
  • where the personal data are not collected from the data subject: any available information as to their source
  • the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) GDPR and — at least in those cases — meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject
  Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organization. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer. If a data subject wishes to avail himself or herself of this right of access, he or she may, at any time, contact any employee of the controller.
• c) Right to rectification
  Each data subject affected by the processing of personal data shall have the right, granted by the European legislator, to obtain the rectification without undue delay of inaccurate personal data concerning him or her. Furthermore, the data subject shall have the right, taking into account the purposes of the processing, to have incomplete personal data completed — including by means of providing a supplementary statement. If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact any employee of the controller.
• d) Right to erasure (right to be forgotten)
  Each data subject affected by the processing of personal data shall have the right, granted by the European legislator, to obtain from the controller the erasure of personal data concerning him or her without undue delay, where one of the following grounds applies and as far as the processing is not necessary:
  • The personal data were collected for such purposes, or otherwise processed, for which they are no longer necessary.
  • The data subject withdraws the consent on which the processing was based according to point (a) of Article 6(1) GDPR, or point (a) of Article 9(2) GDPR, and there is no other legal ground for the processing.
  • The data subject objects to the processing pursuant to Article 21(1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) GDPR.
  • The personal data have been unlawfully processed.
  • The erasure of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.
  • The personal data were collected in relation to the offer of information society services referred to in Article 8(1) GDPR.
  If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by Chip & Tune by HB, he or she may, at any time, contact any employee of the controller. The employee of Chip & Tune by HB shall promptly ensure that the erasure request is complied with immediately. Where Chip & Tune by HB has made personal data public and our company, as the controller, is obliged pursuant to Article 17(1) GDPR to erase the personal data, Chip & Tune by HB, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the published personal data that the data subject has requested the erasure by such other controllers of any links to, or copies or replications of, those personal data, as far as the processing is not necessary. The employee of Chip & Tune by HB will arrange the necessary steps in individual cases.
• e) Right to restriction of processing
  Each data subject affected by the processing of personal data shall have the right, granted by the European legislator, to obtain from the controller restriction of processing where one of the following applies:
  • The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
  • The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use.
  • The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise, or defence of legal claims.
  • The data subject has objected to the processing pursuant to Article 21(1) GDPR and it is not yet established whether the legitimate grounds of the controller override those of the data subject.
  If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of processing of personal data stored by Chip & Tune by HB, he or she may, at any time, contact any employee of the controller. The employee of Chip & Tune by HB will arrange the restriction of the processing.
• f) Right to data portability
  Each data subject affected by the processing of personal data shall have the right, granted by the European legislator, to receive the personal data concerning him or her, which were provided to a controller by the data subject, in a structured, commonly used, and machine-readable format. He or she shall also have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) GDPR or point (a) of Article 9(2) GDPR, or on a contract pursuant to point (b) of Article 6(1) GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and provided this does not adversely affect the rights and freedoms of others. In order to assert the right to data portability, the data subject may, at any time, contact any employee of Chip & Tune by HB.
• g) Right to object
  Each data subject affected by the processing of personal data shall have the right, granted by the European legislator, to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her which is based on point (e) or (f) of Article 6(1) GDPR. This also applies to profiling based on these provisions. Chip & Tune by HB shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights, and freedoms of the data subject, or the processing serves the establishment, exercise, or defence of legal claims. If Chip & Tune by HB processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to Chip & Tune by HB regarding the processing for direct marketing purposes, Chip & Tune by HB will no longer process the personal data for these purposes. In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her carried out by Chip & Tune by HB for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) GDPR, unless such processing is necessary for the performance of a task carried out for reasons of public interest. In order to exercise the right to object, the data subject may directly contact any employee of Chip & Tune by HB or another employee. The data subject is also free, in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to exercise his or her right to object by automated means using technical specifications.
• h) Automated individual decision-making, including profiling
  Each data subject affected by the processing of personal data shall have the right, granted by the European legislator, not to be subject to a decision based solely on automated processing — including profiling — which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision (1) is not necessary for entering into, or the performance of, a contract between the data subject and the controller, or (2) is not authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, or (3) is not based on the data subject's explicit consent. If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and the controller, or (2) is based on the data subject's explicit consent, Chip & Tune by HB shall implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view, and to contest the decision. If the data subject wishes to exercise rights concerning automated individual decision-making, he or she may, at any time, contact any employee of the controller.
• i) Right to withdraw data protection consent
  Each data subject affected by the processing of personal data shall have the right, granted by the European legislator, to withdraw his or her consent to processing of personal data at any time. If the data subject wishes to exercise the right to withdraw consent, he or she may, at any time, contact any employee of the controller.

8. Data protection provisions about the application and use of Facebook

On this website, the controller has integrated components of the company Facebook. Facebook is a social network.

A social network is a social meeting place on the Internet, an online community, which usually allows users to communicate with each other and interact in a virtual space. A social network may serve as a platform for the exchange of opinions and experiences, or enable the Internet community to provide personal or business-related information. Facebook allows social network users to include the creation of private profiles, the upload of photos, and networking through friend requests.

The operating company of Facebook is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. If a data subject lives outside of the United States or Canada, the controller responsible for the processing of personal data is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

With each call-up to one of the individual pages of this website, which is operated by the controller and into which a Facebook component (Facebook plug-in) was integrated, the web browser on the information technology system of the data subject is automatically prompted by the respective Facebook component to download a display of the corresponding Facebook component from Facebook. An overview of all Facebook plug-ins may be accessed at https://developers.facebook.com/docs/plugins/?locale=de_DE. During the course of this technical procedure, Facebook is made aware of what specific sub-site of our website was visited by the data subject.

If the data subject is logged in at the same time on Facebook, Facebook detects, with every call-up to our website by the data subject — and for the entire duration of their stay on our website — which specific sub-site of our website was visited by the data subject. This information is collected through the Facebook component and associated with the respective Facebook account of the data subject by Facebook. If the data subject clicks on one of the Facebook buttons integrated into our website, e.g. the "Like" button, or if the data subject submits a comment, then Facebook matches this information with the personal Facebook user account of the data subject and stores this personal data.

Facebook always receives, through the Facebook component, information about a visit to our website by the data subject, whenever the data subject is logged in at the same time on Facebook during the time of the call-up to our website; this occurs regardless of whether the data subject clicks on the Facebook component or not. If such a transmission of information to Facebook is not desired by the data subject, then he or she may prevent this by logging out of their Facebook account before a call-up to our website is made.

The data policy published by Facebook, which is available at https://de-de.facebook.com/about/privacy/, provides information about the collection, processing, and use of personal data by Facebook. In addition, it is explained there what setting options Facebook offers to protect the privacy of the data subject. Furthermore, different applications are available which make it possible to suppress data transmission to Facebook. Such applications may be used by the data subject to suppress a data transmission to Facebook.

9. Data protection provisions about the application and use of Instagram

On this website, the controller has integrated components of the service Instagram. Instagram is a service that qualifies as an audiovisual platform which allows users to share photos and videos, as well as disseminate such data in other social networks.

The operating company of the services offered by Instagram is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

With each call-up to one of the individual pages of this website, which is operated by the controller and into which an Instagram component (Insta button) was integrated, the web browser on the information technology system of the data subject is automatically prompted by the respective Instagram component to download a display of the corresponding component of Instagram. During the course of this technical procedure, Instagram becomes aware of what specific sub-site of our website was visited by the data subject.

If the data subject is logged in at the same time on Instagram, Instagram detects, with every call-up to our website by the data subject — and for the entire duration of their stay on our website — which specific sub-site was visited by the data subject. This information is collected through the Instagram component and is associated with the respective Instagram account of the data subject by Instagram. If the data subject clicks on one of the Instagram buttons integrated on our website, then the data and information transmitted with it are matched with the personal Instagram user account of the data subject, and stored and processed by Instagram.

Instagram always receives, through the Instagram component, information about a visit to our website by the data subject, whenever the data subject is logged in at the same time on Instagram during the time of the call-up to our website; this occurs regardless of whether the data subject clicks on the Instagram component or not. If such a transmission of information to Instagram is not desired by the data subject, then he or she may prevent this by logging out of their Instagram account before a call-up to our website is made.

Further information and the applicable data protection provisions of Instagram may be retrieved at https://help.instagram.com/155833707900388 and https://www.instagram.com/about/legal/privacy/.

10. Data protection provisions about the application and use of YouTube

On this website, the controller has integrated components of YouTube. YouTube is an Internet video portal that enables video publishers to post video clips free of charge, and other users to view, rate, and comment on them, also free of charge. YouTube allows the publication of all kinds of videos, so both complete films and TV broadcasts, as well as music videos, trailers, and videos made by users themselves are accessible via the Internet portal.

The operating company of YouTube is Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland.

With each call-up to one of the individual pages of this website, which is operated by the controller and into which a YouTube component (YouTube video) was integrated, the web browser on the information technology system of the data subject is automatically prompted by the respective YouTube component to download a display of the corresponding YouTube component from YouTube. Further information about YouTube may be obtained at https://www.youtube.com/yt/about/de/. During the course of this technical procedure, YouTube and Google are made aware of what specific sub-site of our website was visited by the data subject.

If the data subject is logged in on YouTube, YouTube recognizes, with each call-up to a sub-site that contains a YouTube video, which specific sub-site of our website was visited by the data subject. This information is collected by YouTube and Google and assigned to the respective YouTube account of the data subject.

YouTube and Google always receive, through the YouTube component, information about a visit to our website by the data subject, whenever the data subject is logged in on YouTube at the time of the call-up to our website; this occurs regardless of whether the data subject clicks on a YouTube video or not. If such a transmission of this information to YouTube and Google is not desired by the data subject, then he or she may prevent this by logging out of their YouTube account before a call-up to our website is made.

YouTube's data protection provisions, available at https://www.google.de/intl/de/policies/privacy/, provide information about the collection, processing, and use of personal data by YouTube and Google.

11. Legal basis for the processing

Article 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is a party, as is the case, for example, when processing operations are necessary for the supply of goods or the provision of any other service or consideration, the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. If our company is subject to a legal obligation by which processing of personal data is required, such as for the fulfilment of tax obligations, the processing is based on Article 6(1) lit. c GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured at our premises and his name, age, health insurance data, or other vital information had to be passed on to a doctor, hospital, or other third party. In that case, the processing would be based on Article 6(1) lit. d GDPR. Finally, processing operations could be based on Article 6(1) lit. f GDPR. Processing operations which are not covered by any of the abovementioned legal bases are based on this legal basis if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator, who considered that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 sentence 2 GDPR).

12. Legitimate interests in the processing pursued by the controller or by a third party

Where the processing of personal data is based on Article 6(1) lit. f GDPR, our legitimate interest is to carry out our business in favour of the well-being of all our employees and shareholders.

13. Period for which the personal data will be stored

The criterion for the duration of the storage of personal data is the respective statutory retention period. After expiry of that period, the corresponding data are routinely deleted, as long as they are no longer necessary for the fulfilment or the initiation of a contract.

14. Provision of personal data as statutory or contractual requirement; requirement necessary to enter into a contract; obligation of the data subject to provide the personal data; possible consequences of failure to provide such data

We would like to inform you that the provision of personal data is partly required by law (e.g. tax regulations) or may also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary for the conclusion of a contract that a data subject provides us with personal data, which must subsequently be processed by us. The data subject is, for example, obliged to provide us with personal data when our company concludes a contract with him or her. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact one of our employees. Our employee will clarify to the data subject, on a case-by-case basis, whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data, and what the consequences of the non-provision of the personal data would be.

15. Existence of automated decision-making

As a responsible company, we do not use automatic decision-making or profiling.

16. Enquiries via WhatsApp (Meta)

On our website we offer the option of sending enquiries (in particular via the tuning configurator) to us via WhatsApp. When you click "Send enquiry via WhatsApp", a pre-formulated message containing the details you selected in the configurator (vehicle type, brand, model, engine, requested service, enquiry type) is handed over to the WhatsApp application or WhatsApp Web. Only when you actually send the message in WhatsApp is this data transmitted via the services of WhatsApp Ireland Ltd. or Meta Platforms Inc. In the process, personal data (including your telephone number, profile name and metadata) may also be transferred by Meta to third countries (in particular the USA) and processed there. The use of WhatsApp is voluntary; the legal basis is your consent pursuant to Art. 6(1)(a) GDPR (confirmation of the checkbox) and Art. 6(1)(b) GDPR (pre-contractual measures). Alternatively, you can contact us at any time by telephone or e-mail. Further information: WhatsApp privacy policy.

17. Voluntary photo upload (vehicle registration document)

As part of a configurator enquiry, we optionally ask you to include a photo of your vehicle registration document directly in the WhatsApp chat in order to speed up the processing of your enquiry. The transmission takes place exclusively voluntarily by you yourself within WhatsApp; our website does not upload or store the photo. We use the data contained in the registration document (including keeper data and vehicle identification number) exclusively to process your enquiry and delete it as soon as it is no longer required for this purpose and no statutory retention obligations apply. The legal basis is Art. 6(1)(a) and (b) GDPR.

18. Language selection (localStorage) and geo-IP-based language detection

Our website is bilingual (German/English). In order to automatically display the appropriate language version on your first visit, a single request is made to the "country.is" service, which determines only the country of origin from your IP address (geo-IP). For technical reasons, the IP address is transmitted to the service; no further data is transmitted or stored by us. Visitors from Germany, Luxembourg and Belgium receive the German version, all others the English version. The result and any language choice you make manually are stored in your browser's localStorage (keys "chtb_lang", "chtb_lang_auto") so that detection does not have to be repeated. This is purely technically required, cookie-less storage without tracking; you can delete it at any time via your browser settings. The legal basis is our legitimate interest in a user-friendly presentation of the website (Art. 6(1)(f) GDPR) and § 25(2) no. 2 of the German TTDSG.

19. Google Maps (two-click solution)

On our contact page we embed a map from Google Maps (Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland). To protect your data, the map is only loaded after you have actively clicked on "Load map" (two-click solution); before that, only a static placeholder without any connection to Google is displayed. Only with your click is data (including your IP address) transmitted to Google and possibly forwarded to third countries (USA). The legal basis is your consent pursuant to Art. 6(1)(a) GDPR, which you give by clicking. Further information: Google privacy policy.

20. Google Business profile and review links

Our website contains links to our Google Business profile (e.g. "Review us on Google"). These are simple links; no data is transmitted to Google when you merely visit our website. Only when you follow such a link do Google's privacy provisions apply. The same applies to the links to our presences on Facebook, Instagram and YouTube (see sections 8–10): these are also exclusively links without embedded plugins; data is only transmitted to the respective providers when the link is opened.

21. Hosting and cookies

This website is a purely static website. It does not use cookies, analytics or tracking services, or advertising networks. When the website is accessed, the web server processes the general data mentioned in section 4 (including IP address, date/time, page accessed) in server log files for technical reasons; the legal basis is Art. 6(1)(f) GDPR (legitimate interest in the secure operation of the website).